Privacy Policy 96won — Personal Data Protection for Malaysian Players

1Introduction

Welcome to the 96won Privacy Policy. This document is issued by 96won ("we", "our platform") and applies to all users who register, browse, or use any services on the website 96won.onl and related mobile applications.

We understand that your personal data is a trust you place in us. That is why we are committed to handling it with full transparency, integrity, and compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry standards.

By using the 96won platform, you agree to the data collection and processing practices described in this document. If you do not agree with any part of this Privacy Policy, please stop using the platform and contact us to close your account.

2Data Collected

96won collects several categories of personal information for platform operations and regulatory compliance. Below is a detailed summary of the types of data we collect:

3Data Usage

96won uses your personal data solely for legitimate and transparent purposes. The following outlines how we use the information we collect:

• Account Management: Create, verify, and maintain your player account including secure login and password recovery processes.
• Transaction Processing: Manage all deposits and withdrawals efficiently and securely through your preferred payment method.
• Fraud Prevention: Detect and block suspicious activity, multi-account use, and money laundering attempts through data pattern analysis.
• Regulatory Compliance: Meet legal obligations under the PDPA, Anti-Money Laundering (AML) requirements, and directives from relevant regulatory bodies.
• Experience Personalization: Personalise game recommendations, promotional offers, and the user interface based on your preferences and gameplay patterns.
• Service Communications: Send important notifications regarding your account, policy changes, or security information you need to be aware of.
• Platform Improvements: Analyse aggregated usage data (without identifying individuals) to improve platform performance, usability, and security.
• Marketing (with consent): Send promotional information, bonus offers, and platform news — only if you have given consent to receive marketing communications.

We do not use your data for any other purpose not stated here without first obtaining your additional consent.

4Data Sharing

96won does not sell your personal data to any party. However, to enable smooth platform operations and legal compliance, we may share certain information with the following parties:

• Payment Service Providers: Financial information is shared with payment gateway providers, banks, and digital wallet operators solely to process your transactions.
• Game Software Providers: Minimum necessary technical data is shared with gaming platform providers such as Live Casino and Slots to enable game sessions to run.
• KYC Verification Providers: Your identity documents are processed through a licensed third-party identity verification service that complies with international data security standards.
• Authorities & Regulators: 96won will disclose data if required by court order, regulatory directive, or applicable legal obligation.
• Technology Partners: Cloud infrastructure and cybersecurity service providers that help us operate and protect the platform — all subject to strict confidentiality agreements.

5Cookie Usage

The 96won platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and help us understand how the platform is used. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session management, and CSRF protection. These cookies cannot be disabled as the platform will not function without them.
• Preference Cookies: Save your preference settings such as language, time zone, and display preferences so you do not need to reconfigure them each time you log in.
• Analytics Cookies: Collect anonymised usage data to help us understand which parts of the platform are most used and which need improvement. This data does not identify you individually.
• Security Cookies: Used to detect suspicious login attempts, verify devices, and protect your account from unauthorised access.

You may manage or disable non-essential cookies through your browser settings. However, disabling certain cookies may affect some platform functionality. Continued use of the 96won platform after the cookie notice is displayed will be considered your consent.

6Data Security

We implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols.
• Data encryption at rest using AES-256 standards for all sensitive information in the database.
• Role-based access control (RBAC) ensuring only authorised staff who require it can access player data.
• Regular security audits and penetration testing conducted by independent cybersecurity firms.
• 24/7 system monitoring with an intrusion detection system (IDS) and real-time threat alerts.
• A documented incident response plan to ensure any data breach is addressed swiftly and players are notified within the timeframe required by law.

7Your Rights as a User

Under Malaysia's PDPA and our data protection practices, you have the following rights regarding your personal data at 96won:

To exercise any of the above rights, contact the 96won support team via live chat or email. We will process your request within 30 business days of receipt.

8Children's Data

The 96won platform is exclusively for individuals aged 18 and above only. We do not knowingly collect or process personal data from children under the age of 18.

If you are a parent or guardian and discover that your underage child has registered or used the 96won platform, please contact us immediately. We will:

• Deactivate the account in question immediately upon verification.
• Delete all personal data associated with the account.
• Refund any deposited funds in accordance with the relevant compliance procedures.

9Cross-Border Data Transfers

In the course of platform operations, your personal data may be processed or stored on servers located outside Malaysia. This occurs primarily in the following contexts:

• The cloud infrastructure used by 96won may have data centres across multiple geographic locations to ensure optimal performance and availability.
• International game software providers may process game session data on their own servers located in other countries.
• Customer support services and KYC verification may be handled from different locations.

In all cases of cross-border data transfers, 96won ensures that a level of data protection equivalent to or exceeding Malaysia's PDPA standards is upheld through legally binding data processing agreements with all partners.

10Data Retention Period

96won retains your personal data for as long as necessary to fulfil the purpose of collection and meet the relevant legal obligations:

• Active Account Data: Retained for as long as your account is active on the 96won platform.
• Transaction & Financial Data: Retained for a minimum of 7 years from the transaction date, as required by Malaysian financial law.
• KYC Records: Retained for a minimum of 5 years after account termination, in line with AML requirements.
• Communication Data: Customer support records are retained for 3 years for reference and dispute resolution purposes.
• Technical Data (Logs): System and security logs are retained for 12 months for audit and investigation purposes.

Once the specified retention period has elapsed, your data will be securely deleted or anonymized in accordance with industry-standard procedures.

11Changes to the Privacy Policy

96won reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or new platform features.

• You will be notified of any significant changes via a clear notice on the platform or by email at least 14 days before the changes take effect.
• The "Last Updated" date at the top of this document will be revised each time changes are made.
• Your continued use of the 96won platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
• It is your responsibility to review this page periodically for any updates.

12Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 96won, please contact us through the following channels:

Our Data Protection Officer (DPO) team is ready to help you understand your rights and handle any personal data requests with full dedication and professionalism.