At 96won, entertainment means safe and in control. We believe every player deserves a fun gaming experience that does not interfere with daily life. This page outlines our commitments and the tools available to help you play wisely.
96won offers a range of control tools you can use at any time to keep your gaming experience enjoyable and fully within your control.
Set your own maximum deposit limit on a daily, weekly, or monthly basis. Once the limit is reached, our system automatically blocks further deposits until the limit period resets — no exceptions.
Set the maximum duration for your gaming session. When the set time is about to expire, 96won will display an automatic reminder, and the session will end once the time limit is reached to give you a break.
Set the maximum loss amount you're willing to accept within a given period. Once the loss limit is reached, your account will be automatically blocked from placing any further wagers.
Need a short break? Activate a gaming break for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or place bets, giving you time to think more clearly.
If you feel the need to stop completely for a longer period, you can apply for self-exclusion for 3 months, 6 months, 1 year, or permanently through your account settings.
Receive automatic notifications about your account activity — including amounts wagered, time spent playing, and weekly summaries — so you always stay aware of your gaming patterns.
96won is more than just an online entertainment platform — we are a partner that genuinely cares about every player's well-being. Since day one, responsible gaming has been at the core of every operational and platform development decision we make.
We understand that online gaming can be an enjoyable entertainment activity when done responsibly. However, like any other form of entertainment, it requires awareness, self-discipline, and clear boundaries. That is why we have made a serious investment in building safety infrastructure and control tools that allow every player to manage their own gaming experience with full autonomy.
The 96won platform is built with a "safety first" approach — meaning every new feature we add is always evaluated for its impact on player well-being. Our team includes staff specially trained in responsible gaming, ready to assist you at any time through our support channels that operate 24 hours a day, 7 days a week.
Our Mission: To ensure every player at 96won enjoys entertainment in a safe, transparent environment that supports smart gaming decisions — not just maximising platform revenue.
Problem gambling occurs when a person can no longer control the urge to gamble, even after it has begun to negatively affect their life — whether financially, in personal relationships, work performance, or mental health.
It is important to understand that problem gambling is not just about how much money is spent or how often someone plays. It is more about patterns of thought and behaviour — when someone keeps playing to "chase losses", lies to loved ones about their gambling activity, or uses money intended for basic family needs to fund their betting.
In Malaysia, as in other countries, problem gambling can affect anyone regardless of socioeconomic background, education level, or gaming experience. It is not a sign of personal weakness — it is a health issue that can be addressed with the right support.
Remember: Playing for fun is normal and healthy. Problems only arise when gaming starts to control you, rather than the other way around. 96won provides all the tools you need to ensure that control always stays in your hands.
Recognising the early signs of problem gambling is the most important step in preventing it from developing into a more serious issue. Here are some warning signs to watch for in yourself or someone you care about:
Chasing losses — Continuing to play in an attempt to recover lost money, often by wagering more.
Lying about gaming — Hiding gambling activity from family members, friends, or a partner.
Using essential funds — Borrowing money or using savings, bill money, or family funds to gamble.
Unable to stop — Feeling uncomfortable, anxious, or irritable when trying to cut down or stop playing.
Neglecting responsibilities — Declining work performance, neglecting family, or reducing social activities due to gambling.
Gaming to escape problems — Using gaming as a way to escape stress, anxiety, or negative feelings.
If you recognise any of the signs above in yourself, do not feel embarrassed to take action. Contact the 96won support team or use our self-control tools — that first step is always the most meaningful.
Take a moment to answer the following questions honestly. This is not a formal test, but it can help you assess whether your gaming habits are within a healthy range:
Have you ever wagered more money than you could afford to lose in a single session?
Have you ever returned to play the next day just to try to win back money you lost the day before?
Has gambling ever made you feel guilty, ashamed, anxious, or unhappy?
Have you ever hidden your gambling activity from family members or people close to you?
Have you ever borrowed money or sold belongings to fund your gambling?
Do you find it hard to stop playing even after you have won, or when you have other things you should be doing?
Has gambling ever affected your relationships with family, friends, or colleagues?
Interpretation: If you answered "Yes" to any of the questions above, this may be a sign that you need to reassess your gaming habits. Answering "Yes" to two or more questions suggests you may benefit from speaking with a trusted person or using the self-control tools available at 96won.
Playing smart does not mean you cannot have fun — it means enjoying games in a way that does not negatively impact your life. Here are the core principles we recommend to all 96won players:
96won takes the protection of minors extremely seriously. Our platform is strictly for individuals aged 18 and above only, with no exceptions. Our strict identity verification (KYC) process ensures that no underage individuals can register or use our services.
We encourage parents and guardians to take proactive steps to protect their children from online gambling content:
Immediate Reporting: If you suspect that a minor is using or has used the 96won platform, please contact our support team immediately. We will investigate and take prompt action, including account closure and the return of any associated funds.
Asking for help is a sign of strength, not weakness. If you or someone you know is struggling with problem gambling, there are several support resources available to help:
All self-control tools are accessible directly from your account settings. The process is simple, quick, and takes effect immediately.
Log in to your 96won account and go to the "Account Settings" or "Responsible Gaming" section in your profile menu.
Choose the type of control you want to activate — deposit limit, loss limit, session time limit, gaming break, or self-exclusion.
Enter the value or duration you prefer. All limits can be set according to your personal preferences and take effect immediately.
Confirm your selection and the limit will be activated immediately. You will receive an email confirmation that your settings have been saved successfully.
Important Note: Increasing limits (such as raising your deposit limit) requires a 24-hour waiting period before taking effect, as an added safety measure. However, reducing limits or activating self-exclusion takes effect immediately with no delay.
Answers to the most frequently asked questions from 96won players about responsible gaming and self-control tools.