Terms and Conditions 96won — Complete Platform Usage Guide

1Introduction

96won is an online entertainment and gambling platform operating under a licence issued by a recognised regulatory authority. The platform offers a wide range of entertainment including Slot Games, Live Casino, Sports Betting, Fish Shooting Games, and Bingo to eligible users.

These Terms and Conditions ("Terms") govern the relationship between 96won and every individual who accesses or uses this platform. By registering an account, making a deposit, or simply accessing the 96won website or mobile app, you confirm that you have read and fully accepted these Terms.

If you disagree with any part of these Terms, you must not use the 96won platform. Continued use after any changes to the terms take effect will be considered acceptance of the updated terms.

2Eligibility & Registration

To register and use the 96won platform, you must meet the following eligibility requirements:

• At least 18 years old at the time of registration and while using the platform.
• Residing in an area where online gambling is not specifically prohibited by local laws applicable to you.
• Has never been banned or prohibited from using the 96won platform previously for any reason.
• Registering in your own personal capacity, not on behalf of any company, organization, or third party.
• Providing accurate, truthful, and up-to-date registration details — including your full name, phone number, and bank account information.

Each user is only permitted to hold one account only at 96won. Multiple account registrations by the same individual are strictly prohibited and may result in the termination of all related accounts along with forfeiture of any existing balances.

3Account Management

You are fully responsible for maintaining the security of your account login credentials, including your username and password. 96won recommends using a strong password and never sharing your login details with anyone.

• A 96won account is non-transferable and for the personal use of the account holder only.
• You must notify 96won immediately if you suspect unauthorised access to your account.
• All activity that occurs under your account is your responsibility, unless it can be proven to have resulted from negligence on the part of 96won.
• Keep your account information up to date. If your phone number, email, or bank account changes, update it in your account settings immediately.
• 96won reserves the right to temporarily suspend an account for security review if suspicious activity is detected.

4Deposits & Withdrawals

96won supports a variety of popular payment methods in Malaysia to make your financial transactions on the platform convenient.

• Minimum Deposit: RM10 for all available payment methods.
• Minimum Withdrawal: RM30 per withdrawal request.
• Withdrawal Processing Time: Between 15 minutes and 1 hour for bank transfer and digital wallet methods.
• All deposits are credited to your 96won account automatically once payment confirmation is received from the payment service provider.
• Withdrawals will be processed to the bank account or digital wallet registered under the same name as your 96won account.
• 96won reserves the right to delay withdrawals for KYC verification, security review, or if fraud is suspected.

5Bonuses & Promotions

96won offers a variety of bonuses and promotions from time to time to reward loyal players and welcome new members. All bonuses are subject to the specified wagering requirements.

• Each bonus has its own wagering requirements, which are stated in the relevant promotion terms before you accept it.
• The welcome bonus can only be claimed once by each eligible new user.
• Bonus funds cannot be withdrawn directly — they must be wagered according to the specified requirements before a withdrawal is permitted.
• 96won reserves the right to void any bonus obtained through fraud, multi-account use, or violation of our terms.
• Each bonus has a validity period as stated in its respective promotion terms. Expired bonuses cannot be reinstated.
• Some promotions may be limited to specific deposit methods or game types — check the terms of each promotion carefully.

6Game Rules

All games offered at 96won are operated in accordance with industry-standard rules and use RNG (Random Number Generator) technology certified by independent international bodies.

• The outcome of all games is final once a round ends and cannot be disputed based on personal assumptions or expectations.
• In the event of a technical disruption during an active game, 96won reserves the right to void the affected round and return the wager to the player.
• Using automated software, bots, or any tools designed to gain an unfair advantage in games is strictly prohibited.
• Players in live casino games are required to follow the dealer's instructions and the game rules displayed on screen during each session.
• 96won reserves the right to limit bet sizes, restrict access to certain games, or take other action if suspicious gameplay patterns are detected.

7Prohibitions & Fraud

The following activities are strictly prohibited on the 96won platform and may result in immediate account termination and legal action:

• Registering more than one account or using a false identity or someone else's identity.
• Exploiting software bugs, technical vulnerabilities, or system errors to gain an unauthorized financial advantage.
• Colluding with other players to manipulate game outcomes or exploit the 96won bonus system.
• Using the 96won platform for money laundering or any other illegal financial activity.
• Using a VPN, proxy, or any other method to conceal your actual location or access the platform from a restricted region.
• Transferring funds between different player accounts without authorization from 96won.

8Data Protection & Privacy

96won takes your personal data protection seriously. All information you provide is collected, stored, and processed in accordance with our Privacy Policy, which can be read in full at Privacy Policy page.

• Your personal data is encrypted using 256-bit SSL technology during transmission and stored on secure, firewall-protected servers.
• 96won will not sell, lend, or disclose your personal data to third parties without your consent, except as required by law.
• You have the right to request access to your personal data, request correction of inaccurate information, or request deletion of your account and personal data by contacting our support team.
• Cookies are used on the 96won platform to enhance user experience. Continued use of the platform signifies your consent to the use of cookies as described in our Privacy Policy.

9Liability Limits

96won provides this platform on an "as is" basis without any express or implied warranties, to the extent permitted by applicable law.

• 96won is not liable for any financial losses arising from game outcomes, including legitimate betting losses.
• 96won is not responsible for service disruptions caused by third parties such as internet providers, banks, or payment service providers.
• In the event of a technical error that results in incorrect credits or wins being added to your account, 96won reserves the right to correct the error even after the funds have been credited.
• 96won's maximum liability to any user for any claim shall not exceed the total net deposits made by that user in the 30 days preceding the claim.

10Account Termination

Either you or 96won may terminate an account at any time, subject to the following conditions:

• Termination by User: You can contact 96won customer support to request account closure. Any remaining balance (excluding bonuses with unfulfilled requirements) will be returned to you via your registered payment method.
• Termination by 96won: 96won reserves the right to terminate or suspend any account that violates these Terms, engages in fraudulent activity, or poses a security or legal compliance concern.
• Once an account is terminated, you may not register a new account without written consent from 96won.
• Transaction records and account data will be retained for the period required by law even after an account is terminated.

11Responsible Gambling

96won is deeply committed to responsible gambling practices. We believe gambling should remain purely entertainment, not a source of income or a way to resolve financial difficulties.

• Deposit limits, loss limits, betting limits, and session break tools are available in your account settings to help you stay in control.
• The self-exclusion option can be activated for a period of 1 week, 1 month, 3 months, 6 months, or 1 year — or permanently if you need an extended break from gambling.
• If you feel that gambling is beginning to negatively affect your life, please contact our support team for immediate assistance and information on available gambling help resources.
• More information about 96won's responsible gambling features is available on the page Responsible Gaming ours.

12Changes to Terms

96won reserves the right to modify, update, or replace these Terms and Conditions at any time in response to operational requirements, legal changes, or platform improvements.

• Any material changes to these Terms will be communicated to users via a notice on the website or an in-account notification at least 7 days before the changes take effect.
• Continued use of the 96won platform after any changes to the Terms take effect will be considered your acceptance of the updated terms.
• If you do not agree with the updated Terms, you have the right to close your account before the changes take effect.
• It is your responsibility to review this Terms and Conditions page periodically to stay informed of any recent changes.

If you have any questions or need clarification on any part of these Terms and Conditions, the 96won customer support team is available to assist via live chat or email 24 hours a day, 7 days a week.